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1350 Industrial Rd
West Kelowna, BC

(250) 862-3500

Winmar Property Restoration has, since 2007, provided emergency disaster recovery and restoration services in Kelowna and the Okanagan for residential, commercial and industrial buildings damaged by fire, water, wind, flooding or vandalism whether caused by natural, accidental or criminal occurrences. Our 24/7 service guarantees you will see our team on the job immediately upon receipt of your request. We understand that Emergency Services requires an urgent response.

Wimar Property Restoration is your One-Stop Solution for reliable recovery and restoration of property that has suffered water, wind or fire damage caused by natural, accidental or criminal activity. We work very closely with your insurance company to minimize disruption to your lives while providing you with responsible and considerate attention to the smallest details. While we are restoring the premises, our technicians will be working diligently to restore personal effects completely using our state-of-the-art equipment to clean, disinfect and freshen nearly all the possessions including everything from shoes to pillows and from ice skates to tents and we'll store them all in our secure storage facility until the structure is ready to move back in.

Our years of experience in helping families cope with the traumatic effects of a catastrophic disaster have provided us with the knowledge and compassion necessary to help restore order in times of chaos and to get you back in your home as quickly, and with as little disruption, as possible.

We are on-call and ready to respond to any emergency 24 hours a day, 7 days a week.

Kelowna Restoration Blog

Check out our blog for valuable advice about the restoration process, practical field restoration techniques, technical process information about insurance claims & more.

Building Resilience into our Community

Jay Rhode

As we head into a heat wave under smokey sky's still reeling from the impact of our flood season, there is no denying we can feel the impact of climate change in our community.  It affects almost every aspect of our lives from agriculture and property to health and daily activity's.

According to the Insurance Bureau of Canada the tally for catastrophic insurable losses in the property and casualty insurance sector from January to May 2018 exceeded $800 million. It is new statistics such as these that remind us we need to stay informed and build resilience to these imminent changes. By understanding and preparing for climate impacts we can reduce the risk. 

Stay informed, knowledge is power. Insure you are properly covered. Understanding your home owner policy and addressing any questions you may have with your insurance provider prior to a loss.  Integrate new seasonal practices into your routine to protect your property.  Build more resilient homes in our community. These are a few of the steps we can take to prevent costly damage to our propertys while together we work towards building a resilient community. 

For further information on 20 best practices for mitigating damage caused by flooding in new residential communities visit;


Boaters Beware

Jay Rhode

Okanagan Lake has reached "full pool" and is predicted to reach levels similar to last season.
“Full pool” is the target set by the provincial government to ensure there is enough water supply through the summer.
If you experienced flooding last year take extra precautions to protect you property and call Winmar at the first signs of flooding.
Currently boat launches throughout Okanagan Lake remain open, but boaters are being warned about the high lake levels and to watch for floating debris.

Prepare your home for Spring run-off

Jay Rhode

If your home is in a location where seasonal flooding may occur, you need to know how to prepare your home to resist or survive flooding. Flooding can occur in a number of ways.

Sub-surface water leaks

These occur when groundwater levels rise enough to enter the house through cracks or openings in foundations, basement slabs, or sumps and foundation drainage systems. You can prepare for this degree of basement flooding by raising the furnace, water heater, appliances, and storage items an adequate distance above the floor using waterproof blocking.

Spring run-off and minor surface flooding

During spring run-off or surface water flooding events, the amount of water in foundation drainage systems increases the demand on the sump pump system.

Check the ejection pipe, sump, and sump pump to be sure that they are functioning properly.

If prolonged flooding or a power outage is possible, consider keeping a spare sump pump and a gas powered electric generator available. Store generator fuel safely and operate the generator in a safe location where exhaust fumes cannot enter the home.

Sewer back-ups

These can occur even if the blockage or flooding is some distance from your home.

To protect your home, consider having a valve or one-way check valve installed where the sewer main leaves the house. A plumbing professional can help you determine the best method and location. If you do not have a valve installed to block the sewer main, temporary compression plugs can be inserted in floor drains and plumbing drain openings.

Remember that a sewer system blockage could force water higher up in the home’s drainage system than expected.

Major surface flooding

When streams and rivers overflow their banks, major surface floods present the greatest threat of structural damage to the home.

If the home is outside of areas protected by dikes, and the foundation has been strengthened or braced and sealed sufficiently to withstand the external water pressure, it may be possible to keep the basement dry using gas powered pumps. If the basement has not been reinforced and is incapable of withstanding the force of floodwaters, allowing the basement to fill with water may protect the foundation from structural damage by keeping the pressure similar on both sides of the foundation walls and floor.

If there is still time before the flooding, move stored items, furniture, and appliances to a safe upper level of the home or to a safe location outside the flood zone.

Before the home is flooded, shut off the water, gas, and electricity. After flooding clean-up and repairs, your utility company may require that service be restored only by trained utility representatives.

Five steps to prepare your family for floods

  1. Review your insurance coverage before disaster strikes
  2. Inventory your household property using List it or lose it: The case for household and property inventory
  3. Protect your important financial documents using Make a Grab and Go File for Emergencies
  4. Make a plan to protect your family and pets
  5. Start an emergency fund before disaster strikes


Author: Richard Stone, housing technology educator.

Preparing your Family and Home for Extreme Okanagan Winter Conditions

Jay Rhode


  • Make sure your home is well insulated and that you have weather stripping around your doors and window sills to keep the warm air inside.
  • Make sure you have a working carbon monoxide detector.
  • Keep fire extinguishers on hand, and make sure everyone in your house knows how to use them.
  • Locate and know how to shut off water supply.
  • Check the structural ability of the roof to sustain unusually heavy weight from the accumulation of snow or water. Check drains are clear of debree.
  • Have the following heat sources in case the power goes out: Extra blankets, sleeping bags and warm winter coats
  • Prepare your vehicle: Keep your gas tank at least half full.
  • Stock up on rock salt, sand or more environmentally safe products to melt ice on driveways and walkways.
  • DON'T FORGET your 4 legged family members, plan to bring pets inside.

Stay safe and warm

From the WINMAR Family!

Preparing your Family and Home for Snowstorms and Extreme Cold

Jay Rhode

Preparing your Family and Home for Snowstorms and Extreme Cold

  • Make sure your home is well insulated and that you have weather stripping around your doors and window sills to keep the warm air inside.
  • Make sure you have a working carbon monoxide detector.
  • Keep fire extinguishers on hand, and make sure everyone in your house knows how to use them.
  • Locate and know how to shut off water supply.
  • Check the structural ability of the roof to sustain unusually heavy weight from the accumulation of snow or water. Check drains are clear of debree.
  • Have the following heat sources in case the power goes out: Extra blankets, sleeping bags and warm winter coats
  • Prepare your vehicle: Keep your gas tank at least half full.
  • Stock up on rock salt, sand or more environmentally safe products to melt ice on driveways and walkways.
  • DON'T FORGET your 4 legged family members! Plan to bring pets inside.

Stay safe and warm.

from the WINMAR Family!

Preparing Your Home for a Flood

Jay Rhode

Preparing ourselves for extreme weather is a topic on all of our minds these days. This including storms that bring heavy rainfall. Bodies of water and over-saturated ground can’t always handle the showers that come our way, and suddenly you find your home or business falling victim to a flood.

Luckily, we can often tell when heavy rainfall is coming our way, and a little bit of preparation can make all the difference!


There are certain items and critical utilities you should elevate, including appliances, heating systems, electrical panels, valuable personal items, and important documents. If you can, removing these items from your basement will usually do the trick. Ensure that items left in your basement are moved away from windows, as they could potentially let water in.

Test Your Sump Pump

Make sure your sump pump is operating correctly – test it a few times. Having a battery case for your sump pump will make sure it continues to do it’s job if the power goes out.

Clear Debris

Cleaning out your gutters prior to heavy rain will keep your potential flooding to a minimum, as the water will be able to drain properly and away from your home/business.

Pack an Emergency Bag

Put your family’s phone chargers, dry clothes, identification, and other important items in large Ziplock or plastic bags, and pack them all together. If you need to leave your home for whatever reason, you’ll be thankful to have this stuff ready to go!


Have your local WINMAR KELOWNA on speed dial! We’re always ready to help with water remediation and getting your home back to pre-loss condition.

24/7 we are a phone call away 250-862-3500

 "Coming Through for You" 

Severe Thunderstorm Watch

Jay Rhode

Thunderstorms are a beautiful display of natures power but can leave a wake of destruction. 

Are you prepared? Residents of Central Okanagan are preparing for yet another wave of unfavorable weather to sweep through our community.

Be prepared, keep safe, and call WINMAR for your 24/7 Disaster services.

  • Before a severe thunderstorm, unplug radios and TV's. Listen for weather updates on a battery powered radio.
  • If you are indoors, stay away from windows, doors and fireplaces.
  • You may want to go to the sheltered area that you and your family chose for your emergency plan.
  • If you are advised by officials to evacuate, do so. Take your emergency kit with you.
  • You can use a cellular telephone during a severe storm, but it's not safe to use a land-line telephone.
  • Never go out in a boat during a storm. If you are on the water and you see bad weather approaching, head for shore immediately. Always check the marine forecast before leaving for a day of boating and listen to weather reports during your cruise.
  • If you are in a car, stop the car away from trees or power lines that might fall on you. Stay there.

For more tips got to

WINMAR "Coming Through for You"




April showers bring.....what, more showers!?

Jay Rhode

Boy oh Boy is it ever wet in our typically "sunny Okanagan". I think the weather man did not get the memo that April showers are suppose to bring may FLOWERS not more SHOWERS! 

Current weather patterns have created a buzz in the town regarding Overland Water Protection Policy's for Homeowners. Check with your insurance provider to see if you are covered. 

Overland Water Protection is a new coverage offered by select insurance providers. The coverage is designed to protect against damage caused when ground water enters a dwelling through the foundation, basement floors or walls and/or sewer line. It covers damage caused by fresh water flood such as the overflow of a river, lake or other body of water. Also covered is the sudden accumulation of water due to heavy rainfall, spring run off or natural overflow of a dam, dike or levee.

First signs of flooding call WINMAR 24/7 250-862-3500

"Coming through for you!"

SNOW......SNOW.....go away, come again another day!

Jay Rhode

Our wish has been granted as we settle into the rainy season ahead, but let’s take a moment and reflect on the hassles and joys this extremely snowy season brought us. Memories of first tracks through knee deep powder, digging out our vehicles after overnight snowfall, the feeling of snow crunching beneath our snowshoes as we trek through white forests, the heating pads we used to sooth our aching backs after we attempted to clear our walking paths, the stories we shared with loves ones around blazing fires while waiting for the feeling to return to our toes. We truly are fortunate to call this four season resort our home!

Now the time has come to welcome the next season. We watch the snow recess on our valley’s mountainous backdrops and wait for the tulips to emerge from the ground. Beware of the effects on your home as we make this transition. Melting snow can be the same as a torrential downpour causing our roofs to leak and basements to flood. An inch of melting snow produces 2700 gallons of water per acre, even a minor snow melt can deposit thousands of gallons of water around your foundation. When you combine melting snow from a heavy snow season and springtime rainfall, the amount of water in the soil will result in a significant rise in the water table as well as a dramatic increase in the amount of hydro-static pressure (water pressure) against a foundation. These environmental conditions represent stress on your foundation; if your foundation is vulnerable to penetration by ground water, you will end up having water in your basement. Keep an eye out for first signs of moisture and call WINMAR for your free assessment if you have any concerns. We are here for you 24/7. 

"Coming through for you!"

Let's give every kid the chance to play!

Jay Rhode

Gathering together as a community to make a difference!

 Join the Kelowna Rockets, Winmar, and Mission Sports as we work together to collect used sporting equipment for the Jumpstart program at Mission Sports parking lot on Cooper and Springfield Sunday January 22nd from noon until 2 P.M.

You can donate any sporting gear that you’re no longer using; Winmar will then clean it, and drop it off at Jumpstart. Jumpstart is a charity that helps kids in financial need participate in sports that would otherwise not be feasible.

If you do not have equipment to donate that's ok, come on down and show your support. Play a mini stick game with your favorite Rocket and enjoy a cup of joe. 

We look forward to seeing you there!

For more on Jumpstart visit



Wishing you a Warm & Wonderful Weekend!

Jay Rhode

Baby, it's cold outside... and it's not set to get warmer anytime soon. If your not into bundling up the family and venturing out into the Okanagan Winter Wonderland, here are a few fun indoor ideas for your weekend!

1. Pull out that new recipe you have been dying to try and get creative in the kitchen. If a sampling crew is needed WINMAR has a crew of hardworking technicians that love home cooked meals ;)

2. Dust off an old book and snuggle up to a classic, or check out Good Reads link and find a new book to get lost in.

3. Good old board game night never seems to disappoint. This seasons hits are; Pie in the Face Showdown and Watch Ya Mouth, a hilarious mouth-guard game sure to get the whole family in stitches.

4. Catch a flick in style and comfort. Check out the new leather reclining chairs Famous Players, Orchard Plaza 5.
WARNING after this experience you may never be able to go back to a padded flip seat again!

Wishing you a Warm & Wonderful Weekend!
From the WINMAR Family to Yours.

Happy New Years, Okanagan!

Jay Rhode

Happy New Years, Okanagan! With last year behind us we look forward to what 2017 has for us. We serve 1000's of people in the Okanagan Valley every year. This year may be about you and if you are unlucky enough to need our services you don't have to worry. We have the right team for your restoration and can get you back into your house quicker than anyone else. Every year we invest in the most advanced equipment to provide the best restoration experience available just for you. Regardless if you need our services this year or not we wish you the best for 2017!